Lesson 3: Swipe Claims
Now unfortunately, sometimes packages are lost, stolen or damaged and your customers will have to actually use the package protection that they purchased.
BUT the good news is, they are in amazing hands. We’re going to look at how easy it is for your customers to file a claim, learn a little bit about what you can expect from our claims team, and get an overview of what is and is not covered by Swipe.
Check out the short clip below.
Most of the time, customers can file claims on their own, but there are instances where complications arise with the order that requires you, as the merchant, to file the claim on behalf of the customer.
Watch the quick video below to learn how to file a claim on behalf of your shopper.
- Related Resources:
- Claims Section & Tutorials on the Help Desk
- Resolve Center Your customers can easily file a claim here
- How do I Request a Reimbursement from Swipe - resolve a customers issue
- Here are some example templates you can use to help customers when they reach out about claims.